Terms of service

1. General information, responsible persons, and contact 

Häusler & Martinovic GbR – Happy Hatchlings
Peter-Schuster-Weg 39
85716 Unterschleissheim
Germany

Email: ezhappyhatchlings@gmail.com
Telephone: +49 176 96060944
Internet: www.happy-hatchlings.com
Contact form: www.happy-hatchlings.com/contact

Represented by the Managing Partners
Leonie Häusler and Dijana Martinovic:

Miss Leonie Häusler
Peter-Schuster-Weg 39
85716 Unterschleissheim
Germany

Miss Dijana Martinovic
Schleissheimer Straße 15
85748 Garching near Munich
Germany

General terms and conditions
Please read these Terms of Service carefully before accessing our website and/or purchasing our products and services.

By accessing our website www.happy-hatchlings.com, and/or purchasing our products and services, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and purchasing our products and services. The materials contained in this website are protected by applicable copyright law.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.  

These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Germany, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

2. Conclusion of contract & online shop terms

The presentation of products in our online shop does not constitute a legally binding offer, but only an invitation to place an order.  

By clicking on the ‘buy/order/book’ button, you are placing a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order (order confirmation).

Please note that, it is not permitted to resell or share any products or digital downloads purchased from our site.

3. Right of withdrawal, return policy and withdrawal template

If you are a consumer (i.e. a natural person who places an order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you exercise your right of withdrawal as a consumer, you shall bear the regular costs of the return shipment.

In all other respects, the provisions set out in detail in the following withdrawal policy apply to the right of withdrawal.

Withdrawal policy 

a) Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. 

To exercise your right of cancellation, you must inform us – Häusler & Martinovic GbR – Happy Hatchlings – of your decision to cancel this contract by means of a clear statement (e.g. an email). You can use the withdrawal template for this purpose down below.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

b) Consequences of withdrawal

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. We recommend that you use insured return shipping. You shall only be liable for any loss in value of the goods if this loss in value is due to an examination of the nature, properties and functionality of the goods.

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Withdrawal template:

If you wish to cancel the contract, please use this sample withdrawal as a template for your message and send it to us by email (ezhappyhatchlings@gmail.com): 

I hereby cancel the contract I concluded for the purchase of the following goods/the provision of the following service: 

• Order number

• Ordered on / received on

• Description of the goods / service

• Reason for cancellation

• Your first and last name

• Your address

• Date

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5. Products and services

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6. Prices, payment and retention of products

The prices stated on the product pages include statutory value added tax and other price components. Prices may vary depending on the current exchange rate. We also reserve the right to adjust prices at our discretion, based on external factors and circumstances.

Payment is made using the payment methods offered by Squarespace Payments, PayPal or prepayment (bank transfer). We have no influence on any additional costs/fees or taxes that may be incurred depending on the destination country. Furthermore, we are not responsible for any currency conversion charges or conversion rates you may be subject to from your card issuer, bank, financial institution or payment provider. 

The goods remain our property until full payment has been received.

7. Delivery and shipping costs

We deliver worldwide (exceptions may apply). Shipping takes place after receipt of payment and with a shipping confirmation by email.

Delivery times:

Germany: tbc
EU: tbc
International: tbc

We will indicate any deviating delivery times on the respective product page.

Shipping costs:

In addition to the prices quoted, we charge shipping costs for delivery. Please note that shipping costs (and delivery service providers) vary depending on the destination country and payment currency (and corresponding exchange rate). Shipping costs are indicated on the product pages, in the shopping cart system and on the order page.

8. Warranty for material defects

We are liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB). The respective delivery service providers are responsible for any transport damage. 

Please check the goods immediately upon delivery for completeness, obvious defects and transport damage and notify us and the delivery service provider of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.

9. Dispute resolution

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr

 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

10. Protection of minors

By submitting your order, you confirm that you have reached the minimum age required by law and that your name and address details are correct. You are obliged to ensure that only you or persons authorised by you to receive the delivery who have reached the minimum age required by law receive the goods.

11. Privacy policy & data protection

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The collection and your submission of personal information through our website is governed by our Privacy Policy, which can be viewed here: www.happy-hatchlings.com/privacy-policy

12. Product safety (GPSR)

Information on the Product Safety Regulation (GPSR) can be found on the respective product pages in our online shop. For general information you can visit: www.happy-hatchlings.com/gpsr-information

13. AI Regulations

Happy Hatchlings is not using AI (Artificial Intelligence) stable diffusion machines in any part of the production process. Products, social media posts, art creation, and writing are done by real human beings, and this will stay this way as long as the company exists. The customers or any other person are not authorized to import the illustrations, written products/documents, or any other products purchased or not purchased in any form into an AI stable diffusion machine (like Midjourney, ChatGPT, Adobe Firefly, Lexica, etc.). If we find evidence that a person or a company has done this, we will take legal action against this individual under the German copyright law.

14. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Thus, the invalidity of individual provisions shall not affect the validity of the remaining terms and conditions.